Shipping policy

Shipping Policy

Last updated: September 22, 2026

Thank you for shopping with [toyzy ]. We aim to process and deliver your order as quickly and safely as possible.

Order Processing

Orders are processed within 3-5 business days] after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Shipping Times

Estimated delivery times are:

Local/Within Pakistan: [2–5 business days]
Other cities/regions: [3–7 business days]
International orders: [7–15 business days]

Please note that delivery times are estimates and may vary due to weather, holidays, customs clearance, courier delays, or other circumstances outside our control.

Shipping Charges

Shipping costs are calculated and displayed at checkout based on your delivery location and order size.

Free shipping: [Available on orders over PKR ___ / Not currently available]

Order Tracking

If tracking is available for your order, you will receive the tracking number by email or SMS after your order has been dispatched.

You can also contact us at if you need help tracking your order.

Incorrect or Incomplete Address

Please make sure your shipping address and contact information are correct before completing your order.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply for re-delivery.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at toyzyoffical@gmail.com

While we work with reliable courier partners, toyzy is not responsible for delays caused by circumstances beyond our control, including courier disruptions, customs delays, natural disasters, or incorrect address information.

If a package is confirmed as lost by the courier, we will work with you and the courier to resolve the issue.

Damaged Packages

If your package arrives damaged, please contact us within [24/48 hours] of delivery and provide photographs of the package and the damaged item. We will review the issue and assist you with the next steps.

International Shipping

International customers may be responsible for customs duties, taxes, or other import fees charged by their country. These charges are not included in the product or shipping price unless otherwise stated.

Customs policies vary by country, and toyzy cannot guarantee how long an international shipment will take to clear customs.